#APPLE MACBOOK RETURN POLICY VERIFICATION#

Therefore, you are require to bring the product to our Service Center for verification within a given time frame. Product must be deemed DOA by Mac City Service Centre Staff (and/or by AppleCare Technical Support). Therefore, we advice you to unbox the product immediately to test the product. Any call received after 24-hours from the time you received the product will not be entertained. If you believe that your product is DOA, please contact our toll-free service & support line 1-800-88-1997, you must contact us within 24-hours from the time you received the product. (DOA may apply only on selected Apple-branded models strictly based on the Apple’s DOA policy and guideline)Īn Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. It must also be in the original sealed packaging and sent back to Mac City outlets within 5 days from date of receive.ĭead On Arrival (DOA) for Apple-branded Product

In the event of special case depending on management approval t o be eligible for a return, your item must be unused and in the same condition that you received it. Nothing in this policy shall entitle you to further or additional compensation, and you shall have no right to insist on completion of the transaction and/or delivery of the products under the order. In the event of any cancellation made pursuant to Section 6 of our Terms and Conditions is the refund of the amount paid by you in respect of any cancelled Transaction. General refund or exchange is not offered.

Apple macbook return policy